Gaya APA

Payne, A., Tjiptono, F. (2000). The Essence of Services Marketing: Pemasaran Jasa (Ed. 1). Yogyakarta: ANDI.

Gaya MLA

Payne, Adrian., Tjiptono, Fandy. "The Essence of Services Marketing: Pemasaran Jasa". Ed. 1 Yogyakarta: ANDI, 2000. Teks.